Return, Replacement & Strict No-Refund Policy
ProToolBazar supplies certified, brand-authorized industrial tools and workshop machinery. To maintain strictly virgin, factory-sealed inventory for all industrial clients, all transactions are final.
Strictly No Refunds
Once an order is confirmed, dispatched, or delivered, no cash or payment gateway refunds are issued under any circumstances.
Mandatory Unboxing Video
A single continuous, uncut video showing the sealed shipping box and opening is mandatory for physical transit damage claims.
24-Hour Replacement
Report physical transit damage within 24 hours of delivery timestamp for instant 1-to-1 express tool replacement.
100% Brand Warranty
All tools carry official manufacturer warranties supported across brand-authorized national service centers.
Why We Enforce a Strict Final-Sale / No-Refund Policy
Industrial hand tools, hydraulic torque wrenches, insulated non-sparking alloys, pneumatic impacts, and precision cutting tools must strictly adhere to rigorous international industrial safety standards (ISO/DIN/BIS). Once an item leaves our climate-controlled master warehouse, it cannot be certified or restocked as factory-fresh. This strict policy guarantees that every client always receives 100% untouched, certified virgin tools straight from the manufacturer.
Situations Not Eligible for Return, Exchange, or Refund
Please review before ordering — requests under the following conditions will be strictly declined:
- •Customer ordered incorrect size, jaw capacity, or alloy type.
- •Change of mind or project requirement cancelled after dispatch.
- •Damage caused by tool misuse, overloading, or improper application.
- •Claims submitted without a single continuous parcel unboxing video.
- •Claims reported after 24 hours of delivery timestamp.
- •Items with missing original manufacturer packaging, barcodes, or manuals.
Transit Damage Replacement Process (Step-by-Step)
If a courier partner causes severe physical damage during transit, follow this 4-step protocol to receive a brand-new replacement:
Record Video
Record an uncut video starting from the sealed outer box label to the inner tool inspection.
Submit Claim (24h)
WhatsApp the video & Order ID to +91 98914 22178 within 24 hours of delivery.
Technical Review
Our warehouse inspection desk reviews footage and verifies claims within 4 business hours.
Express Dispatch
A brand-new replacement unit is immediately dispatched via BlueDart / Delhivery Express.
If you prefer to physically inspect dimensions, test mechanical fit, or check material hardness before purchase, visit our retail counter in Greater Noida for direct over-the-counter testing and immediate GST invoicing.